Refund and Returns Policy

At Uniqentic, we are committed to providing high-quality digital products and ensuring a smooth purchasing experience. Please read our refund policy carefully before making a purchase.

Digital Products

All products sold by Uniqentic are digital products delivered electronically. Due to the nature of digital downloads, all sales are generally final once the product has been delivered or download access has been granted.

Non-Refundable Purchases

Refunds will not be issued for reasons including, but not limited to:

Change of mind after purchase
Accidental purchase
Purchasing the wrong product
Lack of technical knowledge or experience
Incompatibility with your specific workflow or third-party software not mentioned on the product page
Failure to read the product description before purchasing
Partial or complete use of the downloaded product
Dissatisfaction with features that were clearly described before purchase
Eligible Refund Cases

We may approve a refund in the following situations:

You were charged more than once for the same product.
The product cannot be delivered due to a technical issue that cannot be resolved.
The download files are permanently corrupted and we are unable to provide a working replacement.
You did not receive access to your purchased product, and our support team is unable to resolve the issue within a reasonable timeframe.
Refund Request Timeline

If you believe you qualify for a refund, you must contact us within 7 days of your purchase.

Please include:

Your order number
Purchase email address
Description of the issue
Screenshots (if applicable)
Technical Support

If you experience any issues accessing or downloading your purchase, please contact our support team before requesting a refund. We will make reasonable efforts to resolve the problem promptly.

Chargebacks

If you initiate a chargeback without first contacting our support team, we reserve the right to suspend or permanently revoke access to all purchased products.

Unauthorized Sharing

Refunds will not be issued if we detect:

File sharing
Unauthorized distribution
Resale of our products
Copyright infringement
Fraudulent activity
Product Updates

Future updates, additional templates, or bonus content are provided at our discretion unless explicitly stated on the product page. The absence of future updates does not qualify for a refund.

If you have any questions about this Refund Policy or need assistance with your purchase, please contact us:

Uniqentic
Email: support@uniqentic.shop

Consumer Rights

Nothing in this Refund Policy limits or excludes any rights that you may have under applicable consumer protection laws. Where required by law, eligible refunds or remedies will be provided in accordance with those laws.